Almost 25 years ago, I found myself sitting on a beach on the east coast of Ireland. I was with my good friend Rick who I studied together with at the University. We both had more or less quit our ‘first real’ jobs in Washington D.C. and decided to to take our savings and hit the road in […]
We are soaking in an ocean of feedback.
Each year in the United States, every schoolchild will be handed back as many as 300 assignments, papers, and tests. Millions of kids will be assessed as they try out for a team or audition to be cast in a school play. Almost 2 million teenagers will receive SAT […]
About 15 years ago, when the internet was new, I worked directly with the newly appointed CIO of a large Swedish organisation. My role was to facilitate the development of a ‘Internet Strategy’ for the company. No small task, but it was just the internet, how hard could it be ? To assist me, we had enlisted the […]
Four years ago, I went from being a lead designer in a product company to be a manager of the UX team. I started to divide my time between ‘doing the design’ and everything that went in to that, to making sure and motivating others to ‘do the design’. My role developed into more of a coordinating function.
In addition to […]
I am upset…and sad, and UX is to blame.
Let me explain.
I recently read a blog post How bad UX killed Jenny that described the tale of ‘Jenny’, a young cancer patient undergoing a very toxic type chemotherapy treatment. The treatment was so toxic that she needed to be pre and post hydrated to ensure the the chemicals […]
Here is a list of the tools and methods that are presently in rotation within our UX team so far this year. Most of these are refined continuously and when I come across a new method or pattern it will be practiced during an ‘experimental’ period. After that it will be formalised with an all Dev department […]
At a recent meeting with director of Product Management we were reviewing the Product Roadmap discuss the status of things. While reviewing one particular item he made a comment to the effect:
‘Wow, I remember when you guys started working on this feature. You seemed pretty much done after the first meeting. That was six months ago….’
I went […]
Recently I had a discussion with someone in my company.
I was talking about the our team and how things we going, and the challenge of all of these new things we needed to work on.
I said we needed to structure things better because there were so many unanswered questions we needed to address before we began a design.
‘We spend more […]